femmeluxe885@gmail.com

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+91 9342766918

Shipping Policy

At WinMoon Technology, we are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver your purchases.

1. Shipping Locations

We currently ship orders across India. Delivery availability may vary based on location and courier service coverage.

2. Order Processing Time

  • Orders are usually processed within 1–3 business days after confirmation
  • Orders placed on weekends or public holidays will be processed on the next working day

3. Delivery Time

Estimated delivery timelines:

  • Metro cities: 3–5 business days
  • Non-metro / rural areas: 5–9 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

4. Shipping Charges

  • Shipping charges, if applicable, will be clearly mentioned at checkout
  • Free shipping may be offered on selected products or orders above a specified value

5. Order Tracking

Once your order is shipped, tracking details will be shared via SMS, email, or WhatsApp, allowing you to track your shipment in real time.

6. Delivery Partners

We work with trusted third-party logistics and courier partners to ensure safe and timely delivery of your orders.

7. Delayed or Undelivered Orders

If your order is delayed or not delivered within the estimated timeline, please contact our customer support team. We will assist in resolving the issue at the earliest.

8. Incorrect Address

Please ensure accurate delivery details while placing the order. WinMoon Technology is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

9. Cash on Delivery (COD)

Cash on Delivery is available for select locations and orders, subject to verification and courier partner policies.

10. Shipment Issues

In case of:

  • Damaged packages
  • Missing items
  • Tampered parcels

Please report the issue within 48 hours of delivery with supporting images or videos for quick resolution.

11. Policy Updates

WinMoon Technology reserves the right to modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on our platforms.

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